Are you not helping anyone when that’s what you want to do?
Chronic Care Manager - CCM
What is Chronic Care Management? https://www.cms.gov/outreach-a...
Come join folks deeply motivated to deliver the best patient experience - an experience like no other! A Chronic Care Manager implements, manages, and coordinates all Chronic Care Management Program activities. You will directly engage, manage, and triage complex clinical needs.
Typical Duties Include
- Developing a proper understanding of chronic kidney disease to provide optimal, coordinated population health care.
- Proactive patient management via text using the Phamily platform.
- Proactive patient management via phone calls.
- Triage and assessment of patient health status.
- Coordination of care between patients and providers.
- Active review of patient charts to assess health needs and gaps.
- Providing a positive patient experience for patients and families through courteous digital interactions.
- Routing patient escalations accurately and expeditiously.
- Making referrals to appropriate staff when necessary.
Imagine patients telling their friends and family to visit a kidney specialist just to experience being a patient - Well, that’s our goal! And it starts with YOU! We’ve had folks leave other medical practices, gas stations, IT companies, 911 dispatch centers, and a veterinarian clinic for the opportunity to have the experience of impacting care in the lives of folks in our community!
Summary
This job focuses on producing high-quality, detailed work based on established standards, guidelines, and procedures. Precise, consistent work output requires patience and a willingness to handle and complete one task at a time. The job environment is stable, based on known relationships with people and well-defined processes. Job knowledge and competency are built through the structured step-by-step training and positive, supportive coaching from management and peers. Communication with others is based on knowledge of repetitive job routines and procedures gained from sufficient on-the-job experience. Consistent, error-free work based on defined regulations and standards are key measures of job performance success. The job environment promotes steady, methodical work output so that job routines can be completed on time and error-free. This position is designed to develop a valued technical expert who can deliver quality work consistently, be recognized and supported by management, and be in a stable work environment.
Job Characteristics
- Steady, even pace to promote accuracy and quality of work Repetitive routines. Complete a set of procedures and tasks before new ones are begun.
- Technical/analytical focus Work within established systems, standards, and procedures Communication based on job knowledge and expertise.
- Decision-making within a clearly defined job scope Based on defined policies and procedures Supported by management.
- Focused on job knowledge and expertise Helpful, supportive communication with management and peers Collaborative approach in a structured job environment.
- Leadership focused on consistent, accurate, quality work output Supportive, non-threatening leadership style Delegation to others when appropriate, using training, coaching, and on-the-job experience.
Nothing is more rewarding than the opportunity to experience firsthand feedback from the people you care for! We make a difference in people’s lives! And they will let you know it! And because you impact our community, The Kidney Experts, PLLC, ensures that we also take care of you! Check out your benefits package!
Included Benefits
- 100% coverage of your vision and dental insurance beginning the 1st of the following month
- 100% coverage of your health up to 500 dollars/month beginning the 1st of the following month
- 3% towards a 401k after six months of employment
- 1-week of PTO accrued over the year that increases after your initial year of employment
- 1-week sick leave accrued over the year; can be used for family members as well
- Short-term disability after one month of employment
- Long-term disability after one month of employment
- $50,000 Life Insurance Policy
As a Chronic Care Manager at The Kidney Experts, we guarantee you will help more people than you can imagine!
Some of the hobbies of the current staff include pursuing music endeavors such as clarinet, harmonica, drums, guitar, and bass, hunting and fishing, dirt track racing, photography, videography, insect macro photography, bargain shopping, travel, and cooking!
NO EXPERIENCE IS PREFERRED!