WE'RE MOVING TO A 4 DAY WORK WEEK!!!
Seeking Dynamic Reception Lead to Champion Patient Experience and Practice Efficiency
We seek a detail-oriented Reception Lead to oversee front desk operations across all nephrology practice locations. In this critical role, you will manage multiple priorities with clarity of tasks and duties to deliver high-quality services that drive revenue and patient satisfaction.
As our Reception Lead, a key responsibility will be taking the initiative to review registration errors made by front desk staff and providing coaching to correct issues at the source. With strong communication skills, you will clearly explain proper registration protocols to reinforce understanding and prevent future mistakes that can significantly impact our bottom line. Tact and patience will be instrumental as you balance individual coaching with meeting larger practice objectives.
A key responsibility involves reviewing registration errors made across all locations and providing hands-on training to receptions to correct these issues. As errors directly impact our bottom line by delaying insurance billing and collections, your diligence and coaching are essential to optimizing our front-end workflows.
To excel as our Reception Lead, you have a knack for systems and process improvement to enhance front desk efficiency. You will analyze registration error trends to pinpoint gaps and implement solutions, such as additional staff training and upgraded protocols. This position requires attention to detail, critical thinking, and unwavering commitment to operational excellence.
We aim to create a warm, caring, and efficient check-in experience for every patient. As our Reception Lead, you will be indispensable in representing our practice values and overseeing the revenue cycle start that keeps our nephrology services accessible and sustainable. We're eager to hear from you if you are passionate about patient-centered administrative healthcare and process improvement.
Summary
This job requires strong analytical and technical abilities and demands fast but carefully thought-out results. Strong leadership and control of the work process from beginning to end is necessary. The job centers around developing new ideas, systems, and technology and analyzing and improving old ones. High expertise is expected, and the ability to spot and correct errors is essential. Work must be done quickly while always focusing on accomplishing the goal and demanding the highest quality work from co-workers and subordinates. Interest and energy focus primarily on the work, with a negligible inclination for small talk or social involvement. The broad scope of the job demands a factual, direct, and authoritative communication style. Decision-making, though swift, is very calculated and singular, with little reliance on consensus or collaborating opinions.
Job Characteristics
- Fast-paced environment Leading and controlling multiple projects simultaneously.
- A definite analytical and technical orientation rather than a social orientation High standards, high-quality work is of utmost importance Structured, organized and efficient work expected of self and others
- Big picture, strategic decisions, well thought out and analyzed
- Calculated risk-taking
- Need not solicit the collaboration of others
- Blunt, candid, and to-the-point communication style Work will primarily be done singularly with little involvement from others. Requires forceful expression of opinions and decisions
- Will find it hard to delegate to others; intense follow-up
- Will be exacting and controlling of subordinates
Nothing is more rewarding than the opportunity to experience firsthand feedback from the people you care for! We make a difference in people’s lives! And they will let you know it! And because you impact our community, The Kidney Experts, PLLC, ensures that we also care for you! Check out your benefits package!
Included Benefits
- 100% coverage of your vision and dental insurance beginning the 1st of the following month
- 100% coverage of your health up to 500 dollars/month beginning the 1st of the following month
- 3% towards a 401k after six months of employment
- 1-week of PTO accrued over the year that increases after your initial year of employment
- 1-week sick leave accrued over the year; can be used for family members as well
- Short-term disability after one month of employment
- Long-term disability after one month of employment
- $50,000 Life Insurance Policy
As a Practice Coordinator at The Kidney Experts, we guarantee you will help more people than you can imagine!
What we are looking for in our Reception Lead
They will be:
Independent - Assertive - Self-confident
We expect the coordinator will need:
Independence - Control of own activities - To be challenged
Our Current Staff
Some of the hobbies of the current staff include pursuing music endeavors such as clarinet, harmonica, drums, guitar, and bass, hunting and fishing, dirt track racing, photography, videography, insect macro photography, bargain shopping, travel, and cooking!